FAQs
FAQ
1. What is ohmyroutine?
ohmyroutine is an online retail store offering quality products with reliable shipping and transparent customer support across the United States.
2. Where is your business located?
ohmyroutine is operated by Volantys LLC, a Limited Liability Company registered in Wyoming, USA.
Our registered office is located in Sheridan, Wyoming.
3. Do you ship internationally?
No. At this time, we only ship within the United States. International shipping is not available.
4. How much does shipping cost?
We offer FREE standard shipping on all orders within the United States.
There are no shipping, handling, or hidden fees, and no minimum purchase is required.
5. How long does delivery take?
- Order processing: 1–3 business days
- Total delivery time: 7–12 business days
Delivery times may vary depending on location, holidays, weather, or carrier delays.
6. Which shipping carriers do you use?
We use reliable and trackable U.S.-based carriers, including USPS and other trusted logistics partners.
All orders come with a valid tracking number.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
8. What is your return policy?
You may request a return within 30 days of delivery, provided the item is unused, unworn, and in its original packaging.
Please review our Refund & Return Policy for full details.
9. What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos.
We will offer a replacement or a refund, depending on availability.
10. Can I cancel my order?
Orders can be canceled within 24 hours of purchase, as long as they have not been processed or shipped.
Once shipped, orders must follow the return process.
11. What payment methods do you accept?
We accept secure online payment methods available at checkout.
All transactions are encrypted and processed securely.
12. How can I contact customer support?
You can reach us using the details below:
Email: contact@ohmyroutine.com
Phone: +1 (213) 289-3388
Our support team responds during business days as quickly as possible.
13. Is my personal information safe?
Yes. We take customer privacy seriously and handle personal data in accordance with our Privacy Policy.
Contact Information
🛒Trade name: Ohmyroutine
📞Phone: +1(213) 289-3388
📧Email: Contact@ohmyroutine.com
🏠Address: 30 N Gould St ste R, Sheridan WY 82801, United States